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Terms & Conditions

Welcome to Higher Essay, your trusted partner for academic writing services. Our commitment is to provide you with exceptional satisfaction through our range of services, including assignment writing, dissertation assistance, and thesis help. Below are our terms and conditions to ensure a transparent and mutually beneficial relationship between Higher Essay and our valued clients.

A. Privacy Policy

  1. Data Protection: We prioritise the complete protection of your privacy. Your personal information, including credit card details, is securely handled and not shared with any third party.
  2. Credit Card Security: We ensure the security of credit card transactions through robust online processing methods. However, the Company cannot be held responsible for information shared outside its control.
  3. Customer Information: Your information is kept confidential and used only for customer verification and communication purposes.
  4. Privacy between Customers and Writers: Interaction between customers and assigned writers is restricted to maintain privacy and security. This enhances efficiency and protects both parties’ sensitive information.
  5. Order Details: Once instructions are provided, all relevant details become visible to the writing team. The Company is not liable for additional data voluntarily disclosed by the client.

B. Order Process

  1. Customer Responsibility: Providing accurate contact information during the order placement process is crucial. Deceptive information may result in penalties and a forfeiture of claims.
  2. Payment: Full payment is required before initiating work. Installment options are available and can be discussed with our representatives through live chat.
  3. Clear Instructions: Clear and detailed instructions within the stipulated period are essential for timely delivery. Failure to provide clear instructions may lead to delays.
  4. Source Highlighting: Customers must specify sources, especially PDF references from books, lectures, or specific resources. Failure to adhere to these guidelines may impact the Company’s liability.
  5. Academic Level: Selecting the correct academic level is the client’s responsibility. Any errors must be reported immediately to ensure accurate information.
  6. Drafts: Drafts can be provided for orders with a deadline exceeding three days.
  7. Reimbursement: The Company reserves the right to withdraw any compensated obligation based on a lack of communication or collaboration from the client’s side.

C. Satisfaction Guarantee

  1. Plagiarism-Free Policy: The Company strictly adheres to a 0% plagiarism policy, providing unlimited amendments if the client is unsatisfied within the revision policy.
  2. Refund Claims: Refund claims can be made within 10 days after the deadline, subject to the Quality Assurance department’s evaluation.
  3. Plagiarism Compensation: Clients must assert plagiarism claims within 10 days after the order deadline for the Quality Assurance Team’s review.
  4. Refund Percentage: The Company may provide a maximum refund of 70% if deemed appropriate after reviewing the case.
  5. Refund Deadline: Claims for refund or satisfaction disputes must be made within 15 days of the specified order deadline.

D. Revision Policy

  1. Free Revisions: The Company offers free revisions until customer satisfaction or as per the specified policies.
  2. Revision Period: Customers must request revisions within 20 days after the order deadline.
  3. Additional Payments: If the revision period is exceeded, additional payments may be required.
  4. Quality Assurance Authority: The Quality Assurance department may reject revision requests that differ from the original order requirements.

E. Refunds & Money-Back Guarantee

  1. Proofreading and Formatting: The Company does not guarantee plagiarism-free work for proofreading services not crafted by our writers.
  2. Missed Deadline: A full refund of 90% is provided if the Company misses the deadline.
  3. Refund Claim Process: Clients must email refund claims within 72 hours with a valid reason, subject to Quality Assurance department review.
  4. Discount Deduction: Discounts provided during order placement will be deducted from the refund percentage.
  5. Partial Payments: Refund support is not provided for partially paid orders.
  6. Document Rights: The Company retains the right to distribute, publish, and sell the document for any issued refund.

F. Quality of Work

  1. Quality Assurance: The Company strives for high-quality work but does not explicitly guarantee specific results.
  2. Deadline Adherence: Work will be provided as per customer deadlines. Delays will be communicated with valid reasons.

G. Cancellation of Order

  1. Immediate Notification: Clients must inform the Company immediately for order cancellation.
  2. Cancellation Charges: A 25% deduction applies to canceled orders, and 50% refund is provided after specific time frames.
  3. Reasons for Cancellation: The Company may reimburse 90% for order cancellations due to various reasons.

H. Disclaimer of Breach

  1. Service Delivery: The Company will deliver services as per the agreed contract. Actions by the customer breaching the contract will not be tolerated.
  2. Customer Disqualification: The Company may disqualify customers violating rules and regulations.
  3. Disclaimer Claims: No disclaimer or claim will be entertained without a Quality Assurance department confirmation report.

I. Amendments

  1. Policy Changes: The Company reserves the right to amend policies without prior notice. Clients are advised to review the guidelines periodically for updates.

J. Miscellaneous Provisions

  1. Contract Agreement: All terms and conditions form the agreement between the Company and the client. Clients are bound by the contract’s authority.


By using Higher Essay’s services, you agree to these terms and conditions. For any clarifications, please contact our customer support. Thank you for choosing Higher Essay for your academic writing needs.

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Our team of professional writers is dedicated to providing custom academic writing tailored to each student's needs. We aim to communicate our capabilities and commitment to student success clearly on our website so students feel confident choosing us.
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